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"Loading" or frozen non updating

Hi,

Not sure why I have this issues but a reboot will not make any difference.

I have a unrooted Google Pixel 3 XL and most of the time when I go to add a widget it doesn't load just displays "Loading...." And doesn't allow me to entre KWGT.

IF I get it to stick and allows me to entre to pick a widget then the widget will display but will lose connectivity and freeze time or weather updates. I then cannot access KWGT via on tap I ha a to entre editor via the KWGT app icon , but no changes will update on scree .

Hope someone can help?